Privacy Policy

Last updated: 20 May 2026

KM Commerce ("we", "us", "our") is an Australian online retailer. We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through our website at kmcommerce.au and any related sites we operate.

1. Information we collect

We collect personal information that you provide directly to us, including:

• Identity and contact information — your name, email address, phone number, and shipping address when you place an order or contact us.
• Payment information — payment details required to process your order. We do not store full card numbers on our own systems; payment is processed by our payment provider.
• Order history — products you have purchased, order values, and delivery records.
• Correspondence — emails or messages you send us, including any information you choose to include.

We also collect information automatically when you visit our website, including device type, browser, IP address, pages visited, and referring URL. This may be collected via cookies and similar technologies (see Section 5).

2. How we use your information

We use your personal information to:

• Process and fulfil your orders, including arranging shipping and handling returns.
• Send order confirmations, shipping updates, and other transactional communications.
• Respond to your enquiries and provide customer support.
• Comply with our legal obligations under Australian Consumer Law, tax law, and other applicable regulations.
• Improve our website, products, and services through analytics.
• With your consent, send you marketing communications about new products and offers. You can unsubscribe at any time.

3. Who we share your information with

We share your personal information only when necessary, including with:

• Payment providers — to process transactions securely.
• Shipping and logistics partners — to deliver your order, which may include overseas suppliers and carriers when products are shipped from outside Australia.
• Service providers — including hosting providers, email services, and analytics platforms that help us operate the website.
• Government agencies and law enforcement — where required by law.

We do not sell your personal information.

4. International transfers

Some of our suppliers and service providers are located outside Australia, including in China, Singapore, the United States, and the European Union. Where we transfer your information overseas, we take reasonable steps to ensure that the recipient handles your information consistently with the APPs.

5. Cookies and tracking

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and (with your consent) measure the effectiveness of marketing. We may use third-party analytics and advertising tools, including Meta (Facebook) Pixel, to better understand customer behaviour and serve relevant advertising. You can disable cookies in your browser settings, but parts of the website may not function correctly without them.

6. Data retention

We retain your personal information only for as long as it is needed to fulfil the purposes set out in this policy, or as required by law (for example, tax records must be kept for at least five years under Australian tax law).

7. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes encryption in transit, restricted access, and secure third-party providers. No method of internet transmission is completely secure, however, and we cannot guarantee absolute security.

8. Your rights

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Withdraw consent for marketing communications at any time.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us at info@kmcommerce.au. We will respond within a reasonable time, typically within 30 days.

9. Complaints

If you believe we have not complied with the Australian Privacy Principles, please contact us first so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "Last updated" date at the top.

11. Contact

KM Commerce
ABN 92 529 375 010
11/488 Bourke Street, Melbourne VIC 3000
Email: info@kmcommerce.au
Phone: +61 413 335 808